Biomass Buddy

Information lived in email, spreadsheets, phone calls and a general ledger that was never designed to answer operational questions. Every decision waited on somebody finding something, and the expertise that made those decisions good was carried in a handful of people's heads.

• A knowledge base that captures how the company actually works — searchable, cited, and permanent when people move on.
• Dispatch and logistics: live load and carrier intelligence, with exceptions that surface themselves instead of waiting to be found.
• Orders and a load board with status tracking across the whole lifecycle.
• CRM covering contacts, conversations and pipelines, sitting on the same spine as operations.
• Instant branded quotes, confirmations and PDFs generated from live data.
• Role-based agents that execute work rather than only answering questions about it.

Repository, documentation and infrastructure, with the handover checklist agreed at scope rather than negotiated at the end.

Extended in-house.